I just had the most FABULOUS experience with Top Notch. Our furnace was not working and we were experiencing freezing cold weather. The woman that answered the phone said she would get someone out asap but due to all the snow and road conditions she couldn’t guarantee a time. She then suggested two things for me to try on my own while I waited. Within 30 min, I received a call back from John and he walked me through step by step on what I needed to do. He had me send him pictures and walked me through everything since he was snowed in at the time and couldn’t get to me. I offered to Venmo him since he was able to get my unit working without even coming out. He refused and said he was happy to help. From start to finish I was so impressed with Top Notch. John and the woman that answered the phone went above and beyond and fixed my issue immediately. Thank you!