Customer Testimonials

Top Notch Heating, Cooling & Plumbing has been proudly serving the Kansas City metro and Johnson County, Kansas since 1974. We take pride in knowing each and every one of our customers is completely satisfied and that every job is done completely and correctly the first time.

Check out what our customers in your neighborhood have been saving about our heating and cooling services:

What Your Neighbors Say About Us

“I have used Top Notch to service my Lennox Furnaces for quite some time. The service techs are very professional. Last year when my air conditioner broke down our tech came out on 2-hours’ notice and had the parts on his truck to fix the unit while he was there. The staff at Top notch is first class and they make you feel like you were part of the family. I trust Top Notch and I am sure they will take good care of you.”-Shawn W.

“I have used Top Notch for over 15 years and have always been happy with their professional service. They respond right away when there is a problem or issue with heating or cooling and I never feel uncomfortable about who is working in my house. I recommend Top Notch wholeheartedly to anyone!”-Vicky C.

“We have been a client of Top Notch for many years…Their yearly service package, communication, and follow-through make it so easy to continue to do business with them. I have no problem recommending them to anyone in our area!”-Tom W.

“Mike and his crew have been taking care of heating and cooling needs for years and have been exceptionally reliable, timely, courteous, and reasonable. I would not hesitate to recommend them to friends and family.”-Paul C.

“Top Notch provides first class service! Every time I call, I am treated like their most important customer. You are treated like family when you do business with Top Notch. Mike was very knowledgeable in explaining our options and all the various tax credit and utility programs available to us as consumers. We couldn’t be more pleased!”-John R.

“Great customer service and follow-up! It is a nice feeling when you know exactly who to call when you have a problem with your furnace or AC. I have had problems with both systems in the last year and Top Notch was there to help! Top Notch gave me options, fixed the problem right away and put me at ease.”-Rian W.

“Great customer service. Owner is very involved with the business and makes sure that customer is delighted with the service.”-Tim P.

“We have used Top Notch for years for service and maintenance. Mike and his crew are always on time, professional, and willing to go the extra mile for your business. Thank you.”-Shawn F.

“I recommended my first time homebuyer to Top Notch and they were at his home the next day and cleaned their dirty air ducts, reattached ductwork in the basement and attic, cleaned and serviced the furnace, changed the furnace filter, and he pre-paid through the VIP program to have his air conditioner cleaned and serviced when it warms up. My buyer was thrilled! I was glad I could pass on their name. They are fast, clean, professional and friendly. Call and talk to Joy on the phone. She is a joy!”-Barb M.

HVAC Reviews from Lenexa, KS

“Of course my AC stopped working during the hottest week so far this summer. I called them and was able to schedule a service call same-day. I already called another company but they couldn’t see me until the next day. Top Notch came and fixed my AC in 2 minutes. All I needed was a new capacitor. Seriously 2 minutes to fix. He explained to me in layman’s language on what went wrong etc. Tim was very straight forward and professional. They are now my go-to guys with HVAC problems.”-Fernando, Lenexa

“My husband and I had owned our house for 7 months before the furnace died, right when temps dipped below zero. When we called them, they came out that night and gave us our options. We decided to replace both the furnace and AC (same age as the old furnace). They had guys out the next day with our new furnace. Everyone we talked to was extremely professional and courteous, and we feel like we purchased very good products. Should we ever need any heating or air conditioning service in the future, they will be the ones we call.”-Denise, Lenexa

“Top Notch is always on time and very professional. We will continue to use their services and highly recommend them to others.”-Dave, Lenexa

Heating & Cooling Reviews from Overland Park, KS

“I have been doing business with Top Notch for years… this is actually the third home I have had them doing service at. I subscribe to their VIP service, a tune-up in the summer and again in the winter. Well worth the money. Their techs know their stuff and I feel confident in their recommendations. I highly recommend Top Notch Heating & Air Conditioning!”-Jason, Overland Park

“They came on a Sunday and called to tell me when they would be here. They were very efficient, nice, and helpful. They even corrected an error in accounting after the fact. It was much appreciated and I didn’t have to fight for it!”-Nicole, Overland Park

“I have found your people, always, to be respectful and professional about their job. I like the reminder cards, and calls to let me know when the tech is on the way. I’ve used Top Notch for years and will continue to do so. Thanks for doing such a great job!”-Mary, Overland Park

“Top Notch is organized, timely and very professional. When they installed our new furnace and A/C unit, they were very thoughtful of our home and keeping it clean. We have referred them to several neighbors and friends. We appreciate the reminder postcards and the occasional phone call to make sure everything is working well. They have our highest recommendation.”-L.E., Overland Park

“I’ve used Top Notch for a long time. I’ve always had courteous, timely, and efficient service representatives. Their follow up is good. They really want to keep their customers by keeping them happy with the service. I am always happy to recommend Top Notch to my friends and neighbors.”-Jackie, Overland Park

“Top Notch technicians are always professional and friendly. They stay true to the scheduled time and I have never had to wait. They always call to let me know when they will arrive. The reminder postcards are important to me as I do not keep track of when I need service. Being a loyal member came in handy when a lightning strike took out our air conditioner and within three hours our AC was fixed. During our heater check-up, the tech checked for any carbon dioxide leakage. Thank you.”-Nancy, Overland Park

Heating & Air Conditioning Testimonials from Olathe, KS

“We have used Top Notch for years now, and have remained happy with their service. The servicemen are not only professional, but personable as well. They arrive on time, take the time to explain their work and are happy to answer any questions I may have. Our serviceman even took the initiative to show me how to better distribute the AC throughout all levels of the house (I didn’t even have to ask!). We would definitely recommend them!”-Kerry, Olathe

“Top Notch provided my annual ac tune-up and maintenance. It was easy to schedule an appointment and the service tech was on time. He checked both our systems and everything checked out fine. He explained my air filter looked ok but suggested I have it changed in the Fall. Overall I couldn’t be happier with their service.”-Mark, Olathe

“Top Notch offers a great service. We are VIP members, which provides great benefits like reduced pricing on parts, yearly maintenance on heating/air units and no waiting if you have a problem. They offer peace of mind. The technicians are always very friendly and professional. We have been customers of Top Notch since we have owned our home. I would recommend them to our friends and family.”-Kevin, Olathe

HVAC Reviews in Shawnee, KS

“We recently switched our HVAC services to Top Notch and could not be happier! Our technician was extremely courteous, took pride in his work, and provided honest feedback. We are glad we made the switch and you will be too.”-Lance, Shawnee

“We have used Top Notch over the past ten years. They do not put you on long waiting lists and are quick to fix your problem. The technicians are courteous and professional. We will continue to use them.”-Marsha, Shawnee

“I have used Top Notch for several years. I have two furnaces and air conditioners and they work very hard. With Top Notch looking after these systems I feel totally confident they will run well. Everyone, from the ladies who answer when I call, to the service men are friendly, know their business and my systems, and take great care of everything. Highly recommend them to anyone.”-Judy, Shawnee

“I have been with Top Notch since 2000, and the name says it all. The staff, technicians, service and products are truly Top Notch. My HVAC system has performed faithfully during the seasons due to the level of expertise of the company and their commitment to customer service.”-Mary Jane, Shawnee

Heating & Air Conditioning Reviews from Prairie Village, KS

“We have been VIP customers for several years and have always been happy with the service and expertise of the company. Larry was recently here and found a problem that was easily fixed. They are clean and prompt.”-Jessamine, Prairie Village

“I recently switched to Top Notch to service my heating and A/C and am so glad I did. I called them for a second opinion and estimate on some work I was told I needed to have done by another HVAC company. The technician thoroughly checked everything out and gave me his HONEST recommendation – I did not need the expensive work I was told I needed. He easily could have tried to sell me something I didn’t need, but instead was honest – which resulted in a new customer. Top Notch’s technicians have been professional, knowledgeable, courteous – and most importantly – honest. That’s just good business! From here on out, I go with Top Notch and I would highly recommend them to anyone”-Judy, Prairie Village

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